A fair line, quietly kept.A fair line, quietly kept.

New registrations on a full category join the waitlist. To make room, increase the category's Max Pax via "Edit Category" — freed spots are automatically offered to the waitlist, or the person can register into the new capacity.

Yes. Leave "Announce to the mailing list" ticked when you create the event and everyone who opted in to new-event emails gets one email with your event details and a link to register. Only parents who ticked the box on an earlier registration are on the list, and each email carries an unsubscribe link.

Yes. Add Custom Questions to your event — free text, drop-down, or number answers, asked once per booking or for each attendee (e.g. citizen/PR status, age, dietary needs, comments). You can add questions at event creation or later from your admin dashboard. Answers appear in the bookings table and CSV export.

Yes. Cancelled bookings have a "Restore" button in your admin bookings table. If there is space, the booking is reinstated — confirmed if already paid or free, otherwise with a fresh 14-day payment deadline — and the parent is notified by email.

Click "Edit Capacity" on any category card in your admin dashboard. You can change the Max Pax and Min Pax at any time.

They are automatically offered spots! The system sends them an email with a 2-day deadline to accept. Spots are offered in waitlist order (first come, first served).

Existing bookings are preserved — no one gets kicked out. The category becomes "overbooked" and no new bookings are accepted until cancellations bring it back under capacity.

Check the "Paid" column in your admin table. You can also filter by payment status.

Yes — just click "Close Registration" in Admin Actions.

Yes. Click "Edit Details" to change the event name, description, and registration closing date. You can also change category capacity and min pax via "Edit Capacity", and open/close registration.

Min Pax sets a minimum number of paying participants before payment emails are sent. Use it for events that only run if enough people sign up (e.g., a workshop that needs at least 8 kids). Parents reserve their spots, and payment emails are only sent once the minimum is met. Set to 0 if you don't need a minimum.

All pending bookings for that category are automatically cancelled and parents are notified by email. No payments are collected.

Yes. In your admin dashboard, click "Override: Send Payment Emails" on the category card. This immediately triggers payment emails (for paid events) or confirmations (for free events) regardless of the current count.

Check your spam or junk folder first — emails sometimes hide there. Still nothing? Try searching your inbox for "sghomeschoolcommunity".

Tick "Email me when new events are posted" when you register. It's off by default. You'll get one email per new event that an organiser chooses to announce, and every email has a one-click unsubscribe link. Booking emails for events you've registered for are separate and always sent.

It happens! Your booking was cancelled and the spot went to the next person on the waitlist. If you're still keen, register again — or ask the organizer, who can restore a cancelled booking if space allows.

Yes. Tick every category you want on the registration form — one booking is created per category, and you'll receive a separate confirmation email for each. By default everyone you list attends all ticked categories; if not, tick "Not everyone is attending every category" to choose which categories each attendee joins.

The organizer added custom questions to their event (often needed for venue ticketing, e.g. resident vs non-resident pricing). Your answers are only visible to the organizer.

Not directly — the simplest way is to cancel your booking and have the other person register instead.

Don't worry — organizers mark payments by hand, so it can take a little while. Make sure you've uploaded your payment proof, and if it's still not showing, drop the organizer a message.

Cancel your booking via the manage link, then drop the organizer a note about the refund — they'll sort it out with you directly.

You can't modify attendees on an existing booking. To add more children or adults, either make a second booking under a different phone number (each phone number can hold only one active booking per category), or cancel your booking and register again with everyone included — cancelling releases your spot first, so avoid that if the event is nearly full. To reduce attendees, cancel and register again with the correct list.

Yes. Either add everyone as attendees on a single booking, or have each family register separately using their own phone number. Each phone number can hold only one active booking per category, so separate bookings can't share the same number.

The organizer has set a minimum number of participants for this event. Your spot is reserved, but payment instructions (or confirmation for free events) will only be sent once enough people have registered. If the minimum isn't reached by the registration deadline, your booking will be cancelled automatically.

If payment wasn't confirmed within 14 days, your spot was released and you moved to the end of the waitlist. Uploading your payment proof promptly keeps your spot safe.